Accreditation
The Center for Health Ambulatory Surgery Center is accredited by The Joint Commission. This means that we have voluntarily sought an independent evaluation of our compliance with state-of-the-art performance standards for outpatient ambulatory care because we want to provide the best in patient care services.
The Joint Commission is the predominant standards-setting and accrediting body in health care. Since 1975, The Joint Commission has developed state-of-the-art standards for outpatient ambulatory care organizations.
Specifically, to earn and maintain accreditation, a hospital or ambulatory surgery center must undergo an on-site survey by a Joint Commission survey team. Joint Commission surveys are unannounced and occur 18 to 39 months after the previous unannounced survey. The objective of the survey is not only to evaluate the hospital, but to provide education and guidance that will help staff continue to improve the hospital's performance.
The survey process evaluates actual care processes by tracing patients through the care, treatment and services they received. It also analyzes key operational systems that directly impact the quality and safety of patient care. The survey team can include one or more health care professionals, including a physician, nurse, life safety code specialist or hospital administrator who has senior management level experience. The Joint Commission has a cadre of more than 400 surveyors, reviewers and life safety code specialists who are trained and certified, and receive continuing education on advances in quality-related performance evaluation.
You have the right to express complaints to the facility if you believe that your care was inadequate. We encourage you to express any concerns you have regarding your issues. You may complain to the facility’s Privacy Officer or CEO in person, by telephone (309.683.4720) or in writing. You also have the right to express complaints to The Joint Commission at www.jointcommission.org, the Secretary of the United States Department of Health and Human Services and the Office of the Medicare Beneficiary Ombudsman.)